Customer satisfaction is important to us. If you experience any issue with your purchase, we're here to help.
Return Eligibility
Returns are accepted only if:
- The product is defective or damaged upon arrival.
- You received the wrong product.
- The product is missing components.
Return requests must be submitted within 7 days of delivery.
Non-Returnable Items
Returns will not be accepted for:
- Products damaged due to misuse.
- Normal wear and tear.
- Products returned without original packaging.
- Products damaged after delivery.
Refund Process
Once your returned product has been inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method.
Replacement
If the product is defective, we may provide:
- Replacement
- Repair
- Refund
depending on product availability.
Return Shipping
If the return is due to our error or a manufacturing defect, return shipping costs will be covered by us.
Contact
Email: kalglobalpvtltd@gmail.com